background and objectives: effective communication between managers and staff is a prerequisite to organization success. cultural competence is key to effective communication. the aim of this study was to survey cultural competence in managers of selected hospitals.   methods: twenty teaching hospital managers and four private hospital managers of senior level participated in the study. data we...

background and objectives: the reliability of hospital assessment results depends on the appropriateness of the indicators used. in this study, we systematically review the literature to identify the major indicators of hospital performance evaluation, as employed in performance assessment literature.methods: literature databases including pubmed, scopus, science direct, google scholar, doja, a...

background and objectives: responsiveness is one of the hallmarks of high performance health systems. maintaining the responsiveness of health organizations at high level, require constant assessment of its situation as perceived by the patients. the accumulation of data on patients’ perception of health organizations’ responsiveness can help policy-makers in developing effective relevant strat...

background and objectives: patient readmission is an important criterion in performance evaluation of healthcare settings. identifying the causes of the readmissions would help the policymakers in designing strategies for efficient management of health facilities. this stud aimed to explore factors contributing to readmission by sampling from an iranian hospital. methods: clinical records of 38...

background hospitals are the most costly operational and really important units of health system because they consume about 50%-89% of total health resources. therefore efficient use of resources could help in saving and reallocating the financial and physical resources. objectives the aim of this study was to obtain an overview of hospitals' performance status by applying different techniques,...

background and objectives: despite increasing attention toward the employee empowerment, there is little data on cognitive and psychological processes increasing, predicting, and determining the employee empowerment and the organizational variables affecting this construct, particularly in the healthcare context. to help bridging this gap, this study examined the impact of transformational lead...

introduction: continuing education and training of employees significantly affect a hospital’s performance and efficiency, and learning organizations usually exhibit higher efficiency. hence, the objective of this study was to evaluate the correlation between the hospital employees’ continuing education and performance indicators in the teaching hospitals affiliated to tehran’s azad university....

introduction: medical records department (mrd) is important for evaluating, planning and prioritizing health care services. the major aim of this study was to evaluate the performance of the mrds of hospitals using multi-criteria decision-making approach in the selected hospitals of isfahan city, iran. methods: this was an analytical and cross-sectional study that was conducted in spring 2008 i...

normal 0 false false false en-us x-none ar-sa microsoftinternetexplorer4 introduction: medical records department (mrd) is an important source for evaluating and planning of care services. the main goal of this research was performance evaluation of medical records department with balanced scorecard (bsc) approach in a hospital of isfahan, iran. methods: this research was a descriptive, cross s...

background and objectives: efficient hospital management requires appropriate cost and price strategies. informed decision on costs and prices of healthcare services needs estimation of costs of unit services using microeconomic techniques. there is lack of knowledge and skills for such costing methods in the healthcare sector of developing countries such as iran. this study aims at detail desc...